ORGANISATION DEVELOPMENT AND CHANGE MANAGEMENT2019-03-26T10:15:30+00:00

Organisation Development and Transformational Management

In designing programmes, we apply the Organisation Development (OD) approach – a systemic process to guide organisations on change resulting in enhanced performance.

We facilitate top team workshops to align strategy, structure, culture and leadership behaviours with rapidly changing, complex and uncertain contexts, using sustainable change management techniques. Further, the engagement of people at all levels of the organisation is central to the design and delivery of our OD activities.

Areas of Work

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We believe that ‘big bang’ change efforts are often seen as initiatives; real time change happens when people engage in open discussions about futuristic ideas and aspirations supported by practical actions for continuous improvement and sustainable change.

Based on our experience and extensive case study research, we have developed a 5-Step Sustainable Change Framework© ODRL; a systems-wide approach to guide change leaders and agents to implement change effectively.

ODRL offers the following services to our clients:

  • Licensed training programme using the 5-Step Sustainable Change Framework© ODRL for internal change leaders and agents
  • Implementing Sustainable Change
  • Large-scale OD Conferences
  • Appreciative Inquiry Summits
  • Toolkit for Change Management

The link between organisation culture and performance is firmly established as evidenced in the wider literature on organisation change, corporate strategy and case studies of high performing organisations.

Experiences of organisations that have successfully implemented change interventions such as, Systemic Change, Total Quality Management and Lean Working in driving high performance indicate the need to build aligned cultures to enhance organisation effectiveness at all levels.

There is a significant body of empirical evidence indicating that organisational cultures not only influence the values, attitudes and behaviours of employees but help/inhibit the organisation’s capacity to achieve bottom line results, performance and benefits of change.

Culture influences key aspects of performance such as people management activities, innovation, customer focus, adaptability to change and organisational learning. There is a strong correlation between a positive organisational culture and having an engaged and satisfied workforce.

One of the key learning points from high performing organisations is the drive to achieve exemplary results and have in place a positive and enabling culture; having one or the other is neither adequate nor valued by such organisations.

ODRL’s approach to supporting organisations in the culture change journey includes the following:

  • Visualising the ideal culture
  • Discovering the current culture
  • Developing the hallmarks of the desired culture
  • Identifying what aspects need to change
  • Developing practical actions for change
  • Implementing culture change actions
  • Monitoring progress

ODRL has a well-developed methodology for diagnosing organisation culture and determining its alignment to the context and strategy. The Organisational Strengths Profile (OSP©ODRL), a comprehensive tool designed to develop the organisation cultural profile.

Key benefits of OSP©ODRL

  • Provides both a snapshot and detailed information about the ‘current’ culture, to include working practices, leadership styles, people development/management, and performance
  • Provides baseline data to make valid comparisons at a future date
  • Elicits detailed information of strengths and areas for improvement
  • Provides a platform to prioritise interventions and set up a pragmatic process of culture change
  • Requires contributions from all levels, as part of a successful inclusive process
  • Incorporates an in-built evaluation process

The baseline profile enables us to provide organisations with a tangible action plan to bring about and sustain the desired culture. Our action plans have clear outcome measures; we support the progress of culture change by conducting quality reviews on a continuous basis. The OSP©ODRL can be administered regularly to develop the evidence base of culture change over time.

We offer the following services:

  • Baseline profiles of current and desired culture
  • Culture change strategy and plan of action
  • Design and delivery of training programmes on culture change for internal change leaders and agents
  • Robust action plans to drive and sustain the desired culture
  • Implementation support to embed and reinforce the desired culture

In our experience, building and sustaining resilience is the bedrock of high performing organisations. Our approach to creating resilient organisations focuses on embedding a culture and climate that enables people to grow, innovate, self-sustain and achieve results.

Our Resilience Profiler (RPro©ODRL) helps us to assess change readiness at the individual and organisational levels. The baseline profile enables individuals to assess their change readiness and actions that they may need to take to enhance their skills and competencies. The organisational level baseline profile provides a sound basis for developing action plans that will help to enhance resilience at the corporate level, resulting in improved organisational performance.

We offer the following services to our clients:

  • Identify organisational resilience profile
  • Review and monitor organisational resilience
  • Training to build and sustain organisational resilience

Organisational Reviews are particularly helpful prior to embarking on a change programme. It is also useful as a way of taking stock of the impact of transformational change/restructuring/redesigning or downsizing on people and performance.

We offer the following services to our clients:

  • Organisational re-alignment
  • Human Resource Reviews
  • Departmental/Divisional/Organisational Reviews
  • Organisational Analysis using multiple methodologies
  • Staffing Reviews

Developing the evidence base of the value add of our services is a critical part of our work. In designing and delivering learning and development/change programmes, we build evaluation methodologies by considering success measures/indicators outcomes, impact on practice and performance at the individual level.

In addition, at the organisational level evaluation studies provide insights into mechanisms that help/hinder transfer of learning in the workplace and help establish performance improvements gained as a result of implementing specific initiatives.

Evaluation studies also help to explain variations between different operational and organisational contexts as well as assessing the level of success in realising the programme’s outcomes and impact. It is important for the success of the evaluation programmes that differential impacts are ascertained and reported.

We offer the following services to our clients:

  • Baseline surveys to benchmark improvements
  • Validity studies
  • Evaluation of Talent Management Programmes
  • Evaluation of change programmes
  • Evaluation of learning programmes
  • Evaluation of organisational effectiveness