EMPLOYEE ENGAGEMENT STUDIES
Employee engagement is a two-way process: organisations must provide the environment for employees to engage, while employees in turn have a choice about the level of engagement, they offer their employer. Engagement is a mutually reinforcing process. A significant body of evidence demonstrates a strong link between employee engagement and productivity, performance, and innovation.
In understanding the concept of employee engagement, it is worth noting the differences between attitude and behaviour and their outcomes. For example, an employee may feel committed, proud and loyal (attitude) or extend himself/herself to serve a customer (behaviour). Outcomes of this employee’s attitude and behaviour may include lower absenteeism, higher productivity, fewer customer complaints or fewer conflicts. All three aspects are important and need to be linked to build and sustain employee engagement.