EMPLOYEE ENGAGEMENT STUDIES
Employee engagement is a two-way process: organisations must provide the climate for employees to engage, while employees in turn have a choice about the level of engagement, they offer the employer. Engagement is a mutually reinforcing process. There is a significant body of empirical evidence to suggest a strong link between employee engagement and productivity, performance and innovation.
In unpacking the concept of employee engagement, it is worth noting the differences between attitude, behaviour and outcomes. For example, an employee may feel committed, proud and loyal (attitude) or extend himself/herself to serve a customer (behaviour). Outcomes of this employee’s attitude and behaviour may include lower absenteeism, higher productivity, fewer customer complaints or fewer conflicts. All three aspects are important and need to be intrinsically linked in building and sustaining employee engagement over time.